Hotel Network Operations & Security
Autonomous network reliability and incident remediation across multi-property hotel chains
A network operations and security platform for hotel chains that monitors, automates, and secures network infrastructure across properties and resolves incidents autonomously before they affect guests.
⚠️ The Operational Challenge
Hotel chains suffer from guest complaints and expensive on-site IT call-outs when multi-vendor access points, switches, or captive portals fail or drift from configuration standards.
🛠️ The Engineered Solution
Yugen delivered a multi-tenant network operations center that polls devices across dozens of hardware manufacturers, automates diagnostic triage, and executes remote recovery procedures in seconds.
⚡ Core Capabilities Delivered
📈 Reported Results & Business Value
⚙️ Technical Architecture & Implementation
- >Vendor-agnostic API adaptation layer interfacing with 46 distinct network equipment models
- >High-throughput asynchronous polling engine executing ~864,000 health checks/month/property
- >Automated recovery playbooks triggering remote port resets, firmware reboots, and config rollbacks
- >Secure encrypted tunnel management between central cloud orchestrator and property gateways
Looking to achieve similar results?
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